NRW Library Services undertook a survey in 2006, to ascertain awareness and use of its products and services. The results in brief were - 739 departmental staff responded to the survey (22% of the department); 57.2% of respondents visit a library at least every few months; 65.1% of respondents visit the Library Services Intranet site at least every few months. Although the service provided by Library Services staff was rated as excellent by those who used the library, 32.9% of respondents did not know they had access to Library staff to help them access information. Many respondents felt they did not know enough about the services and resources provided to departmental staff. As a result of the survey, NRW Library Services undertook a restructure of their products and services. This process is ongoing, and includes enhancing and promoting those services that were identified by clients as very valuable as well as introducing new services, such as customised current awareness and focussed training. Use of the latest technologies and new applications available through Web 2.0 is also being investigated.