The University of Melbourne embarked on "the Library of the Future program ", in 2007 to ensure the library was well positioned to support the Melbourne model being introduced to the University in 2008. As part of this program we developed a workforce plan, and the workforce profile of our staff not only highlighted our aging workforce but also the loss of many skilled and knowledgeable people. There were a number of drivers, including the Melbourne model, the RQF, implementation of a digital repository, implementation of Metalib/SFX for managing electronic resources, Web 2.0, digitisation, growth in e-research outputs, etc that were putting pressure on staff to provide support for these types of services. As we developed the service catalog and identified the skills required to deliver on it we identified many gaps in the skill level of our staff, particularly our library assistants and library technicians. We identified the skills and competencies staff needed to be equipped with, such as, metadata schemas and classification schemes, cataloguing rules, techonolgy for digititisation, understanding html and xml, etc. This paper will discuss the process and the strategies we developed to address this skill shortage, and they include, in house training, external trainers delivering training courses, and working with a local TAFE college to develop a Certificate III in Multimedia. This certificate would enable us to develop the capability we required with the added bonus that staff would receive an accredited qualification that would ensure their employability for the future.