The State Library of New South Wales has employed two specialist Indigenous Services Librarians since 1991. Their primary role has remained unchanged – to enhance access to information from the Library’s collections for Aboriginal and Torres Strait Islander researchers, particularly to information that is about them.

They have a wealth of knowledge and experience in library services for Indigenous people and groups. Their paper will look at some of the successful (and not so successful) programs and initiatives that the State Library has undertaken over the years to facilitate access by this important user group.

Also, what are the implications of providing digital access to Indigenous information and images? Digital technology has proven a boon for library services world-wide and is especially useful for remote access to collections. This paper will examine the impact of the new digital age on Indigenous services at the State Library of NSW and look at ways to do better.