In 2007, QUT's Division of Technology, Information and Learning Support implemented a collaborative model of service and support for learning skills. Involving a strategic partnership between the Library and Teaching and Learning Support Services (TALSS), this model sees Library staff also assuming responsibility for point-of-need provision for the development of academic study skills as well as information literacy. Unlike initiatives at other universities, this model has not involved organisational restructuring or staff redeployment but rather has focussed on a process of significant reskilling and expansion of core duties. Involving extensive consultation with stakeholders, this is an initiative that has received very positive support from across the University and has signalled a fundamental shift in "core" business for the Library.

This paper outlines the major outcomes of the project including:
· implementation of a tiered Divisional model for expanded study skills support at Library service points;
· service redefinition;
· mapping of academic and information literacies to establish complementarities in existing services;
· formulation of academic literacy "standards" to inform ongoing service and development; and
· recommendations for staffing, implementation, training and ongoing service provision.

It also highlights ongoing initiatives to extend the model to incorporate resource provision and development, and blended/embedded academic/information literacy learning via course, curriculum, assessment and classroom processes.

The paper elaborates on the critical processes, principles and essential practices involved in applying this model within the context of a large academic, multi-campus institution. It will summarise and reflect upon the strategic and operational processes, managerial strategies, staffing and resourcing issues, and evaluation and reporting methodologies. Finally, the paper analyses the success or otherwise of the initiative and will provide a critique of the achievements, challenges and issues born as a result of the process.